Terms & Conditions

1. Definitions

On this page, you can find our general terms and conditions. In order to ensure that both we and our customers are properly prepared to understand the requirements of the latest EU personal data regulation (GDPR), we have integrated these requirements into our general terms and conditions.

This document will refer to the following definitions:

• Service provider company: VanillaBalcony Unipessoal, Lda  |  Tax identification: 516254251
• Website: www.vanillabalcony.com
• General Regulation for the Protection of Personal Data (GDPR)

2. Presentation of the website

The website aims to provide useful and updated information on the services provided by VanillaBalcony, Lda.

3. Access to the website

It is possible to access the site through www.vanillabalcony.com.

VanillaBalcony, Lda is a company that purpose is to organize and plan events for clients that need this type of service in all Portugal region.

4. Responsibilities of VanillaBalcony, Lda

VanillaBalcony, Lda will work with with clients a contract where it will be written the obligations and writes of both parties.

5. Responsibilities of the Event Planner and Organizer

VanillaBalcony, Lda as Event Planner will have responsibility to the organize, plan, alert and control all stages of creating and through the event.

6. Contact

For any question or request for clarification related to the website, you can contact through the following means:

Email: geral@vanillabalcony.com

Tel: +351 96 28815 19

Registered mail with acknowledgment of receipt to the following address:

Praceta Lagar São João, n10, 2B
Setubal  |  Portugal

7. Personal Data

Respecting the privacy of the users of the website, VanillaBalcony, Lda, responsible for data processing, undertakes that the collection and processing of this information is done in accordance with the GDPR. Any user has, at any time and for any reason, the right to access, modify, rectify and delete any personal data that they have transmitted when using the Site. In order to exercise their rights, the user can request the deletion of his data from VanillaBalcony, Lda by the e-mail address indicated in the Contact chapter. Purpose of the collection and processing of personal data. The collection of personal data is carried out by means of forms, registration in a newsletter or cookies from third party services. The information provided by the user is intended for the operation of the Site and in particular for the execution of the following operations:

• Contact request: When using the form on our website, we store the data for a period of 30 days for the processing of your request. Subsequently, the data is deleted from our database. You can request its elimination at any time.

• Newsletter subscription: data stored through the MailChimp service, see the Newsletter section.

• User analysis, anonymous data collected, see the Third-party services section.

Terms of collection of personal data:

The collection of personal data is carried out by means of forms or cookies from third party services.

Third party services:

To guarantee a quality service and understand and analyze users’ expectations, VanillaBalcony, Lda has set up third-party tools that use cookies.

Find out what a cookie is: https://www.microsoft.com/en-us/security/resources/cookie-whatis.aspx

The website does not work or degrades without cookies.

Third party services collect anonymous data. See the list of possible data collected:

• Internet protocol address (IP address)

• Browser type

• Access hours

• Operating system

• Clicks, pages visited and browsing behavior

The list of third-party services configured on the website www.vanillabalcony.com:

• Google Analytics: quantifies and qualifies site users

• Google Maps: displays an interactive map


The forms on the website www.vanillabalcony.com allow you to send an email to VanillaBalcony, Lda containing the fields filled in the form. The information is stored for a period of 30 days for the processing of your order. Subsequently, the data is deleted from our database. Only competent members of VanillaBalcony, Lda will have access to this information and are committed to treating it with the utmost respect and confidentiality.


The Publisher proposes fields for you to fill in your email to receive news. Emails are managed using the MailChimp service. MailChimp does not have access to the website and does not store cookies.

Only competent members of VanillaBalcony, Lda have access to the Mailchimp email lists managed by the company.

Security of access to personal data:

VanillaBalcony, Lda implements the necessary precautions to protect access to its servers where users’ personal data is stored. A connection via certificate (HTTPS) is configured.

The website is regularly updated by our IT team to fill any security gaps. However, it is only an obligation of means, no Internet service can currently offer its users absolute guarantees in this area. VanillaBalcony, Lda cannot be held responsible for the protection of data flowing from the user’s computer station to the Site.

VanillaBalcony, Lda uses highly secure passwords to access the collected servers, data, databases and email lists. Only specialized and competent employees can have access.

Deletion of personal data:

To delete the collected data, contact VanillaBalcony, Lda using the means provided in the Contact chapter.

8. Consent

The use of the website implies acceptance of the Terms and Conditions of Use. According to the GDPR , the acceptance of the use of cookies lasts for 13 months.

9. Hypertext links

VanillaBalcony, Lda cannot be held responsible for the practices exercised in the general conditions of use of other Internet sites to which the user will have access through the links present on the Site www.vanillabalcony.com , or integrated into an encapsulation device.

It is strongly recommended that the user is sure of the general conditions of use of all the visited sites and that he / she contacts his operator, host or owner directly in case of difficulties.

Likewise, in the case of access to the website through a link on another website, the publisher is not bound by the general terms and conditions of use of the said third party website.

10. Intellectual property

The structuring of the Site, texts, graphics, images, photographs, sounds, videos that comprise it, are the exclusive property of the Publisher and are protected as such by the laws in force under intellectual property.

Any representation, reproduction, adaptation or partial or total use of the contents, brands and services offered by the Site, by any means, without the prior express written permission of VanillaBalcony, Lda, is strictly prohibited and may constitute an infringement within the meaning of of articles L. 335-2 et seq. of the Intellectual Property Code.

Access to the Site does not confer any intellectual property rights relating to any element of the Site, which remain the exclusive property of VanillaBalcony, Lda.

11. Alteration of the general conditions of use

VanillaBalcony, Lda may modify these Terms of Use at any time. The changes will take effect as soon as they are published on the Site.
12. Applicable Law
These general conditions are governed by Portuguese and European law in force. Any dispute between VanillaBalcony, Lda and the user will be within the jurisdiction of the competent Court, whose jurisdiction is governed by the location of the headquarters of VanillaBalcony, Lda.

In the event of a consumer dispute, the consumer may use the following alternative dispute resolution entity

: Lisbon Consumer Conflict Arbitration Center:

Tel .: +351 218 807 030

Email: juridico@centroarbitragemlisboa.pt or director@centrodearbitragemlisboa.pt

Web: www.centroarbitragemlisboa.pt

For updates and more information check the consumer portal at: www.consumidor.pt (under article 18 of law no. 144/2015, 8 September)